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Cover image for the article “The Safety Layer Every Conversational AI Needs: Moderation Models, Incident Records and Human Escalation”
FeaturedAI Safety6 min read

The Safety Layer Every Conversational AI Needs: Moderation Models, Incident Records and Human Escalation

A conversational AI that people trust with difficult situations needs more than a well-behaved prompt. The production safety architecture: moderation as a mandatory pipeline stage, structured incident records and a human escalation path that actually pages someone.

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