Legal
Privacy Policy
How we collect, use, retain and protect any personal data you provide when you use our Website or receive our Emails — and the rights you have.
Last updated: 3 July 2026
What is this policy?
This Privacy Policy, together with our Terms of Use, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Please read this policy carefully to understand our practices regarding your personal data. By using our Website or our Emails, you acknowledge that you have read and understood this policy.
Information you provide to us
We collect and process personal data that you provide to us by:
- Filling in forms on our Website;
- Corresponding with us by phone, email, or otherwise.
This may include your name, email address, phone number, company details, and any other information you choose to provide.
You are responsible for ensuring that all information you provide is accurate and up to date.
Information we automatically collect
User experience data
We may automatically collect information about your visit to our Website, including:
- Full Uniform Resource Locators (URL);
- Clickstream data (including date and time);
- Page response times and download errors;
- Length of visits and page interaction (scrolling, clicks, mouse-overs);
- Navigation paths and methods used to leave pages.
Technical data
We may also automatically collect technical information, including:
- IP address;
- Browser type and version;
- Time zone setting;
- Browser plug-ins;
- Operating system and platform.
Session recording
We use third-party session recording and product analytics tools to capture how visitors interact with our Website. This may include recordings and replays of your browsing session, such as:
- Mouse movements, clicks, scrolling, and taps;
- Pages viewed and navigation paths;
- Form field interactions (excluding the content of sensitive or password fields, which is masked);
- Device, browser, and approximate location information.
We use this data to understand usage, diagnose issues, and improve our Website. We take reasonable steps to mask or exclude sensitive information from recordings, and we do not use them to identify you personally. This processing is carried out on the basis of our legitimate interests.
How we use your information
We use your personal data to:
- Provide and deliver our services;
- Respond to inquiries and communicate with you;
- Perform contractual obligations;
- Operate, maintain, and improve our Website and Emails;
- Conduct internal operations (including testing, analytics, and research);
- Ensure security and prevent misuse;
- Present content effectively across devices;
- Contact you regarding services, updates, or relevant business opportunities.
We may also use your contact details for marketing communications where permitted by law. You may opt out at any time.
Legal basis for processing
We process your personal data based on:
- Legitimate interests, including operating, improving, and securing our Website and communications;
- Performance of a contract, where applicable;
- Consent, where required (e.g. certain marketing activities);
- Legal obligations.
Email analytics
We may use email analytics tools to better understand how users interact with our Emails. This may include:
- Email open rates;
- Delivery times;
- Interaction metrics.
This data helps us improve communication effectiveness.
Retaining and deleting your data
We retain personal data only as long as necessary for the purposes described in this policy.
We may retain data for longer where required to:
- Comply with legal obligations;
- Resolve disputes;
- Enforce agreements;
- Protect our legal rights.
We reserve the right to determine appropriate retention periods.
Disclosure of your information
You agree that we may share your personal data with:
- Business partners, suppliers, and subcontractors;
- Analytics and search engine providers;
- Professional advisors;
- Authorities where required by law;
- Prospective buyers or sellers in the event of a business transaction.
We may disclose personal data where necessary to:
- Comply with legal obligations;
- Enforce our Terms of Use;
- Protect our rights, property, or safety.
We are not responsible for how third parties process your data.
International data transfers
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA).
Your rights
Under applicable data protection laws, you have the right to:
- Access your personal data;
- Request correction of inaccurate data;
- Request deletion of your data;
- Restrict or object to processing;
- Request data portability;
- Withdraw consent at any time (where applicable).
To exercise your rights, contact: contact@tildeloop.com
Updates
We may update this Privacy Policy at any time without prior notice.
The latest version will always be available on our Website. Continued use of our Website or Emails constitutes acceptance of any updates.
Acceptance of this policy
By using our Website or our Emails, you acknowledge and agree to the practices described in this Privacy Policy, including our use of cookies.
Third-party websites
Our Website and Emails may contain links to third-party websites.
We do not control and are not responsible for:
- Their content;
- Their privacy practices;
- Any personal data you provide to them.
You should review their privacy policies before submitting any data.
Contact
Questions, comments, and requests regarding this Privacy Policy should be addressed to:
Limitation of liability
To the fullest extent permitted by law, we disclaim liability for:
- Unauthorised access to your data;
- Data breaches beyond our reasonable control;
- Third-party actions or omissions;
- Your failure to protect your own information systems.
Nothing in this policy limits rights that cannot be excluded under applicable law.
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